Terms Of Services

☛ Free engraving service

Crown Jewels offers a free on-site engraving service. Please feel free to let us know if you would like your jewelry to be engraved.
However, depending on the design of the jewelry, additional charges may be incurred if we cannot meet your request.

☛ About the size chart

The jewelry you order from us is meant to last a lifetime. Therefore, especially for rings, we would like you to purchase the correct size. Since there are variations in the size charts on the internet, we recommend that you refer to the inner diameter (mm) of the ring on the international standard size chart when making your selection. If you have any concerns or questions, please contact us or visit a salon in Osaka city that is listed separately.

☛ Shipping Option

It takes about 5-8 weeks from order to product arrival. In addition, we use safe shipping with tracking, but if you have a request for another shipping method, we will do our best to accommodate it, so please let us know.
Depending on where you live, the number of days and fees for delivery may change.

☛ Diamond Price Guarantee

At Crown Jewels, we create one-of-a-kind jewelry that is fully custom-made to give shape to your preferences, such as designs that other companies cannot find. At that time, we also guarantee the best price for the diamond on the day you place the order. Please feel free to contact us.

☛ Make Your Dream Jewelry With Us

Have something special in mind that you can’t find anywhere else? Crown jewels can make your dream jewelry come to life. We'll help you design your jewelry and find you the right diamond.

☛ Payment Options

We offer several payment methods.

・Various credit cards/debit cards
Visa, MasterCard, American Express, Laser Pay and PayPal.

·Bank transfer

You can choose your payment method at the time of purchase. Please select bank transfer.

・Payment in installments with reservation and deposit

We also accept payment in installments with a deposit for overseas customers. After receiving the initial deposit, it is possible to reserve the item for weekly and monthly payments. For custom-made items, a 30% deposit is required at the time of ordering. The deposit is non-refundable except for valid reasons. Also, half (50%) of the total amount must be confirmed before jewelry production can begin.

☛ Return/Exchange Policy

・How to cancel

To cancel your order, please notify us within 24 hours after purchase. Please note that full order and custom jewelry cannot be canceled. Also, if the production has already started, please understand that a handling fee may be charged for returns/refunds.

・About returned goods

When returning an item, please be sure to contact us within 7 days after receiving the item. In principle, we do not accept returns under any circumstances, but we will only accept returns that fall under our return policy. However, we will not be responsible for any loss, carelessness, or negligence of the customer.

☛ About Reservation of Full Order / Custom Jewelry

This is a paid service. If you would like to make a reservation, please see below.

Rings/earrings/pendants: $150, bracelets: $170, necklaces and other jewelry: $250
(Although it is written in US dollars, the Japanese yen rate on the day will be used at the time of payment)
Note) The above prices are per design.

・Reservation must be confirmed within 48 hours after ordering.
- Payment cannot be withheld or canceled after production has started.
・Please note that additional charges will be incurred if you change the design after production has started.
・Once the product has been shipped, it cannot be returned under any circumstances.
・We may change this policy without notifying the community.

・Repair/refund service
We provide a repair service to give our customers peace of mind. If you experience any issues with jewelry purchased from us, please contact us within the timeframe stated in our policy. Please do not hesitate to contact us as we will be as flexible as possible. We also offer repair services. We accept a full warranty on our products for 60 days from the date of purchase. Even after the warranty period, we will provide lifetime service for a fee or free of charge according to our policy. However, we cannot accept returns, refunds, or complaints for work or repairs performed by a third party.
Please pay attention to the above points and feel free to contact us if you have any questions.

☛ Conditional lifetime warranty

・Center stone and side stone tightening service (charged)

The prongs that hold the diamond can wear and tear with daily use. This is not due to a lack of skill, but rather damage caused by daily use, so please contact us if you notice it.

・Jewelry cleaning (free)

・Quality control and maintenance of ingots

Maintenance is required to maintain the quality of precious metals. We recommend applying a rhodium-plated coating every 3-5 years to prevent scratches and tarnishing. We provide our services to our customers only at actual costs (shipping and coating fees). Please contact customer service.

・Note: Repair
If there is a problem with your jewelry, you can send it to us for repair even if it is not covered by our lifetime warranty policy. If there is a charge after inspection, we will contact the customer in advance to confirm.
・The warranty will be void in the following cases.
We do not accept jewelry that has been altered or repaired by a third party. Also, we cannot provide a lifetime warranty or paid/free service for products not manufactured by us.

☛ International shipping services and orders

・Delivery service
・Careful packaging

We deliver in invisible packaging for surprises. In addition, the product will be carefully packed and delivered in a jewelry box.
- Ship to a different address

We offer a choice of shipping address options, except for PO Boxes, military addresses, etc. Please check when ordering.
・ PO Boxes and military (base) addresses
Unfortunately, we cannot ship to PO Boxes or military (base) addresses.

- Missing packages or items

We use tracking when shipping, so we cannot be held responsible after receiving the item. Please be careful not to make a mistake in the shipping address.

・International delivery service

We provide international shipping services, but please note that customs duties and shipping costs are the responsibility of the customer.

☛ Additional Terms and Conditions

・Products may be lost or damaged, such as when the customer withholds the absence notification for a long period of time.We are not responsible for any events that occur as a result.

・We recommend that customers reconfirm the shipping address before shipping. Please note that changes cannot be made after shipment.

・Please check with the person in charge of each transportation company regarding the delivery status and tracking after shipment.

 ☛ Safe and secure shopping

・Secure online transactions

When you make a purchase, your information in our company is protected by SSL encryption technology. SSL technology keeps your payment information private and secure between your browser and our online servers.
・Telephone orders

If you have any concerns about ordering online, we accept orders/consultations over the phone. Please contact us at the phone number below. (09094581834)

・Diamond Upgrade Policy

We have the following terms and policies for diamond upgrades.
The upgrade system can only be applied to lab-grown diamonds (HPHT/CVD method) of 1,50ct or more with a certificate issued by GIA or IGI. This system does not apply to lab-grown diamonds without a certificate.
The following conditions
・Must be the same lab-grown diamond as the certificate
・Maintaining the same condition as described in the appraisal certificate
・The price of the lab-grown diamond you wish to upgrade to is at least double the original lab-grown diamond price.
・Items that have been confirmed by our appraisal agency to be in the same condition as at the time of purchase.
・Customers can bear the shipping costs and customs duties for the upgrade.
If you meet these requirements, you can take advantage of the lab-grown diamond upgrade program. If you have any questions or concerns, please contact us.